How To Be a Class Act When Saying No to Clients

Oh boy, today is Q&A Tuesday it's not really Q&A Tuesday this is a Q&A Tuesday video. It's Tuesday and you're getting a video that's Q&A Tuesday. That makes sense.

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Today's question comes from Alexandra and she writes, “There are often times when clients ask for something that you just can't do because you don't have the resources. The costs don't make sense or maybe you're just spending over backwards for something that won't produce much ROI, return on investment that is. What's the best way to say no to a client without letting them down too much?  Love your videos, they are so empowering and helpful. Thank you. Alexandra.”

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Alexandra this is an amazing question and I have an amazing answer for you. This is exactly what you need to say any time a client asks you for something that you can't or don't want to do. hell no. or hail to the no. or have you lost your mother-effing mind homie? Hell no. And then they go away. 

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But seriously most people find it really difficult to say no, especially to clients. But if you have a go-to script that's both classy and kind, it can be much easier being the nice young lady that I am. I went ahead and created a script for you and it goes like this:

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“As you know I love having you as a client, however, I'm gonna have to say no because…”

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Now here are five different ways to fill in that blank depending on your situation. number one: I'm gonna have to say no because that project falls outside of my expertise. What you need is a person that does X. Here are a few referrals to get you started.

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Number two: I'm gonna have to say no because we don't have the resources to deliver exactly what you need but what we can do for you is this. Now here's a little tip. Whenever you say no you always want to emphasize what you can do versus what you can't. 

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Number three: I have to say no because my client load is really full right now and I wouldn't be able to give your project the attention it does.

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Number four: I'm going to have to say no because I don't think my skills are a good match for what you want on this project. 

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Number five, all together now: I'll have to say no because with our current fee structure I'd be losing money. If you really want me on that project we'll have to come up with a new fee agreement. so this script is here just to get you started you can use it as is or of course adjust it for your unique situation.

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There's one important thing before you respond or say no to anybody: make sure that you're very clear on whether or not you actually want to do the project. Sometimes you really want to do it but you just need more money and other times you just want to say no and that's it. It ensures that your communication is really clear and honest. Alexandre that was my A to your Q. I hope you found it helpful.

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Thank you for asking now if you have your own classy and kind ways to say no, hell no, no speak English, nyet, nein, no, no, no, leave a comment and let me know if you like this video. like it, share it with your buddy, hit send, tweet, Facebook, retweet, blah blah blah blah blah. you know all how to do it. of course if you don't want to miss an episode of MarieTV and you should never want to miss one because they're really good, aren't they? Come on over to marieforleo.com get on the newsletter list and you and I'll be connected like really intimately. It'll be awesome, trust me. Thank you so much for watching. I will catch you next time.

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Hold up having a chick moment. Checking out. Yo, I would not be wearing this right now if it wasn't for one special lady this one.

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I'm gonna blow your mind on this Tuesday. Oh Chrissy okay.